Update: Amazon Business Supplier Programme Terms & Conditions

Starting January 31, 2026, Amazon will introduce updates to the Amazon Business Supplier Program Terms and Conditions for sellers using Invoice by Amazon on Fulfilled by Merchant (FBM) orders.

What’s changing?
If an end customer returns an item in a used or damaged condition, sellers will be required to submit photographic evidence along with details of the item’s condition and grade. Based on this assessment, Amazon will determine the refund amount.

These updates apply only to sellers using Invoice by Amazon for FBM orders. All other program terms will remain unchanged.

Please note: Continuing to use the Amazon Business Supplier Program after January 31, 2026, will be considered acceptance of these updated terms.

For more details on the revised return process, visit Invoice by Amazon – Sold by Amazon Business, sourced from you, under “What differences will I see for an order?”.

Staying informed helps sellers stay compliant and prepared.